I had a great discussing UX and how the use best practices to build Enterprise Applications. We covered :

• How Shmuel taught himself HTML in the early days of www to create better product documentation at Bose

• How the book “The Humane Interface” taught him the early pricinples of how to create interfaces for Product

• Working with Engineering driven experiences to User driven ones

• How bad UX can be like a Chinese buffet table

• How Shmuel created his own framework for Enterprise UX

• Teaching UX to students

• How a well thought UX can reduce Onboarding and Support fees

You can listen to this podcast here