Infinite Renewals Blog
Customer Success · HubSpot Service Hub · Renewals

Jeffrey Kushmerek 11/13/25 Jeffrey Kushmerek 11/13/25

AI Is Quietly Giving Customer Success Teams Back Half Their Week

Jeffrey Kushmerek 10/9/25 Jeffrey Kushmerek 10/9/25

The Future of Customer Success Platforms: Will They Even Exist in Two Years?

Jeffrey Kushmerek 10/8/25 Jeffrey Kushmerek 10/8/25

Why Solid Support Isn’t Optional (and How Gaps Will Tank Your Retention)

Jeffrey Kushmerek 5/7/25 Jeffrey Kushmerek 5/7/25

How Startups Can Align Sales and Customer Success for Faster Growth

Jeffrey Kushmerek 4/15/25 Jeffrey Kushmerek 4/15/25

How to Set Up HubSpot’s Customer Success Workspace: Your Step-by-Step Guide

Jeffrey Kushmerek 1/22/25 Jeffrey Kushmerek 1/22/25

Top 5 Tips to Elevate Your Digital Office Hours (that you are NOT doing)

Jeffrey Kushmerek 1/20/25 Jeffrey Kushmerek 1/20/25

Why Series A Companies Should Use HubSpot for Customer Success and Support

Jeffrey Kushmerek 12/23/24 Jeffrey Kushmerek 12/23/24

Why “Green” Customers Are Still Churning (and What to Do About It)

Even satisfied customers with green health scores can churn if ROI isn’t clear. Explore key strategies to communicate value, create champions, and retain your customers effectively.

Jeffrey Kushmerek 10/26/24 Jeffrey Kushmerek 10/26/24

How Many CSMs Do We Need?

How many CSMs do you need? In our latest blog, industry experts share insights on optimal CSM ratios, headcount strategies, and segmentation models. Learn how to balance workloads effectively, from high-touch enterprise accounts to scalable digital-first models, to drive sustainable growth.

Spotify Wrapped for SaaS: Proactive Digital Engagement for Customer Retention

Learn how to boost customer retention with a 'Spotify Wrapped' approach for SaaS! In this post, Jeff from Infinite Renewals shares proactive strategies for engaging lower-tier customers, automating personalized reports, and scaling your customer success efforts to reduce churn and drive renewals.