Fix renewals — and wire the wins into HubSpot.

Board-level post-sales consulting plus a dedicated HubSpot Service Hub partner, under one roof.
Over $1.8 Billion Retained

With over 20 years of executive and hands-on operational experience, we provide SaaS B2B companies with proven solutions to reduce churn and increase recurring revenue.

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The Top 5 Reasons Your Implementations Are Causing You To Lose Customers

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The Benefits of Working with the Infinite Renewals Team

  • 01. Protect and grow recurring revenue

    Leverage data insights to understand where opportunities are, identify high-value clients

  • 02. Optimize Customer Time to Value

    Establish repeatable processes that ensure timely onboarding and launch that don’t drain your resources or cost time and $$

  • 03. Scale organization structure and process for success

    Adopt a systematic approach to all aspects of the customer lifecycle to drive quality, efficiency, and team cohesion.

  • 04. Accelerating growth

    Expand business by understanding opportunities for growth using standardized processes, data, and service models to deliver renewals, upsells and additional services.

What Clients Are Saying

  • A man with curly hair and a beard wearing a suit and tie, smiling at the camera.

    “Jeff came to Pathcheck at a critical time. We were starting to launch our first states on a brand new COVID exposure notification app using mostly volunteers.. Jeff was able to quickly assimilate the technology, product, and messaging and put together a template for launching states and countries. He also led our first few critical launches and fortified our relationships with the stakeholders. The technology was (and still is) ever evolving, yet Jeff was able to relay confidence and unite state leaders, marketers, and IT teams to ensure successful launches. He also created our first revenue by putting together professional services offerings and a complete state-grade SOW when the jurisdictions did not have the resources to configure and launch our open-source software. Jeff took these learnings and created a "made for you" cookbook for our partners so that they could have all the tools needed from presales through launch. If you're looking for a professional services leader to take your company to the next level, who will mature the rest of the organization along with PS, Jeff's your man.”

    — Sam Zimmerman, Pathcheck CTO, Serial Entrepreneur

  • Portrait of a middle-aged man with glasses, wearing a navy suit, white shirt, and pink tie, smiling against a white background.

    “Before I started working with Jeff, I was convinced that some of my product issues were due to my solution provider. When I started working with him, Jeff pointed out that if I created a better product requirements process, the costs of my professional services would be lower and more streamlined. He created a simple yet effective process for me to follow”

    — Scott Moore, Founder, Newton 360

  • A woman wearing sunglasses and a beige hijab, smiling and standing outdoors with trees in the background.

    "Jeff is an experienced player-coach and operator who isn’t scared to get his hands dirty. He understands what a good customer experience entails, and brings his vast experience to an organization and identifies gaps while creating materials around them. We had an existing process, and Jeff was quick to incorporate his feedback and enhance the materials. He helped us with best practices and quickly pulled together resources for our team to use, such as improvements on business reviews, and coached the team on how to present them. His expertise has added to our company."

    —Layla Shaikley, Co-Founder at Wise Systems, Inc.

  • Black and white portrait of a smiling man with short, light-colored hair, wearing a dark jacket, standing against a brick wall background.

    “As Act! continues to move its customers from installed software to our SaaS offerings, we have many opportunities to deliver revenue generating services. So we needed someone to evaluate our options for professional services and ways we could reduce the cost to serve our installed base. Jeff quickly understood our strategy, interviewed all key stakeholders and developed an actionable plan for us to transform our services organization and commercialize revenue generating services. His plan was spot-on and we’re executing it now."

    —Steve Oriola, CEO, ACT!

  • “We needed a hands-on expert to help us set up our blended insource / outsource development team for an application we had to rush to market for small businesses.   Jeff’s recommendations on team composition were spot-on.  Then he stayed with us through deal structuring, cost analysis, negotiations, and contract drafting with best-in-class terms with a development partner he pre-screened.   He now helps with implementation guidance, spotting problems before they happen, and gives us workable options, not just worry.  We recommend him without hesitation.  The unbiased product dev expert you always wanted on your team.”

    —Stealth Company Founder

  • Portrait of a smiling man wearing glasses, a checkered shirt, and a brown sweater, standing outdoors in front of a stone wall and greenery.

    “Zero pontification or technical bias.  No axes to grind.  Just 100% practical product dev guidance focused on outcomes.  Not really a consultant — a partner to get things moving and call “bullsh*t" when necessary — in the right way.”

    —Sean Collins, Cinch, Alchemy, Monit Financial Co-Founder

  • Man smiling in a blue suit with pink tie and pocket square, standing in front of wooden fence.

    “Jeff was able to add immediate value when we were going through a build vs buy decision for our video architecture. Jeff was able to be the bridge between the CEO and his vision, the Product team, and the offshore development team, and architected a solution that made the most sense for us. Whenever I had a question about the best approach for product lifecycle, Jeff was always a great sounding board, and helped me work with our technical team to find the most reasonable solution.”

    — Andrew Ellestad, Director of Technology & IT, Lurn Technologies

  • A man with dark hair and a beard smiling, wearing a blue shirt and a black jacket, indoors with a beige wall and a white pipe in the background.

    We engaged with Jeff and Infinite Renewals to help us through a time of transition, ensuring that our customer-facing processes aligned with our business strategy. They worked quickly and efficiently, minimizing impact on our team while building a thorough picture of our challenges. They gave us clear recommendations that were actionable for a company of our size. We put a

    — Aaron Beals, Appsembler COO

  • During a period of rapid expansion, we sought the assistance of Jeff to assess our organizational structure and processes for scalability. Jeff and his team provided a comprehensive evaluation that validated our current practices and identified new opportunities for improvement. Our go-forward plan incorporates many of their recommendations and we're now extremely confident in our ability to sustain future growth.

    — Julie Cole, COO Mealticket

Our Strengths

  • Diagram of a Krylov subspace with label, vectors, and basis elements in a linear algebra context.

    Implementation

    Accelerate TTV, Boost Retention, Optimize Implementation

    Make It
  • Black and white image showing a zero with a line through it, labeled as 'Not available.'

    Support

    Elevate CX, Optimize Efficiency, Measure Impact

    test
  • Black silhouette of a man jumping in front of a sunset with orange sky, title 'Be Yourself, No Matter What They Say,' and music credits.

    Customer Success

    Optimize Journey, Measure Impact, Scale Efficiently

    Make It
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    Startup Reboot

    CX Scaling, Streamlined Processes, Autonomous Success

    Click Here
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    Professional Services

    Audit, Innovation, Talent Development, Training

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    End-to-End Customer Experience

    Mapping, Value, Segmentation, Ops Excellence

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    Fractional Leadership

    Unlock CX & Professional Services Excellence

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    Data Ops

    Financial Review, Process Analysis, Actionable Insights

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    For Investors

    Private Equity & Venture Capital Experts

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Learn More About Infinite Renewals

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