Data-Driven B2B SaaS Management Consultants
Helping you define, structure, & optimize post-sales customer strategies. Over $1.8 Billion Retained
Our 20+ years and over of executive & real operator experience provides SaaS B2B companies proven solutions to reduce churn & increase recurring revenue.
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The Benefits of Working with the Infinite Renewals Team
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01.
Protect and grow recurring revenue
Leverage data insights to understand where opportunities are, identify high-value clients
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02.
Optimize Customer Time to Value
Establish repeatable processes that ensure timely onboarding and launch that don’t drain your resources or cost time and $$
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03.
Scale organization structure and process for success
Adopt a systematic approach to all aspects of the customer lifecycle to drive quality, efficiency, and team cohesion.
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04.
Accelerating growth
Expand business by understanding opportunities for growth using standardized processes, data, and service models to deliver renewals, upsells and additional services.
What Clients Are Saying
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“Jeff came to Pathcheck at a critical time. We were starting to launch our first states on a brand new COVID exposure notification app using mostly volunteers.. Jeff was able to quickly assimilate the technology, product, and messaging and put together a template for launching states and countries. He also led our first few critical launches and fortified our relationships with the stakeholders. The technology was (and still is) ever evolving, yet Jeff was able to relay confidence and unite state leaders, marketers, and IT teams to ensure successful launches. He also created our first revenue by putting together professional services offerings and a complete state-grade SOW when the jurisdictions did not have the resources to configure and launch our open-source software. Jeff took these learnings and created a "made for you" cookbook for our partners so that they could have all the tools needed from presales through launch. If you're looking for a professional services leader to take your company to the next level, who will mature the rest of the organization along with PS, Jeff's your man.”
— Sam Zimmerman, Pathcheck CTO, Serial Entrepreneur
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“Before I started working with Jeff, I was convinced that some of my product issues were due to my solution provider. When I started working with him, Jeff pointed out that if I created a better product requirements process, the costs of my professional services would be lower and more streamlined. He created a simple yet effective process for me to follow”
— Scott Moore, Founder, Newton 360
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"Jeff is an experienced player-coach and operator who isn’t scared to get his hands dirty. He understands what a good customer experience entails, and brings his vast experience to an organization and identifies gaps while creating materials around them. We had an existing process, and Jeff was quick to incorporate his feedback and enhance the materials. He helped us with best practices and quickly pulled together resources for our team to use, such as improvements on business reviews, and coached the team on how to present them. His expertise has added to our company."
—Layla Shaikley, Co-Founder at Wise Systems, Inc.
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“As Act! continues to move its customers from installed software to our SaaS offerings, we have many opportunities to deliver revenue generating services. So we needed someone to evaluate our options for professional services and ways we could reduce the cost to serve our installed base. Jeff quickly understood our strategy, interviewed all key stakeholders and developed an actionable plan for us to transform our services organization and commercialize revenue generating services. His plan was spot-on and we’re executing it now."
—Steve Oriola, CEO, ACT!
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“Zero pontification or technical bias. No axes to grind. Just 100% practical product dev guidance focused on outcomes. Not really a consultant — a partner to get things moving and call “bullsh*t" when necessary — in the right way.”
—Sean Collins, Cinch, Alchemy, Monit Financial Co-Founder
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“Jeff was able to add immediate value when we were going through a build vs buy decision for our video architecture. Jeff was able to be the bridge between the CEO and his vision, the Product team, and the offshore development team, and architected a solution that made the most sense for us. Whenever I had a question about the best approach for product lifecycle, Jeff was always a great sounding board, and helped me work with our technical team to find the most reasonable solution.”
— Andrew Ellestad, Director of Technology & IT, Lurn Technologies
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We engaged with Jeff and Infinite Renewals to help us through a time of transition, ensuring that our customer-facing processes aligned with our business strategy. They worked quickly and efficiently, minimizing impact on our team while building a thorough picture of our challenges. They gave us clear recommendations that were actionable for a company of our size. We put a
— Aaron Beals, Appsembler COO
Our Strengths
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Implementation
Accelerate TTV, Boost Retention, Optimize Implementation
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Support
Elevate CX, Optimize Efficiency, Measure Impact
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Customer Success
Optimize Journey, Measure Impact, Scale Efficiently
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Startup Reboot
CX Scaling, Streamlined Processes, Autonomous Success
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Professional Services
Audit, Innovation, Talent Development, Training
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End-to-End Customer Experience
Mapping, Value, Segmentation, Ops Excellence
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Fractional Leadership
Unlock CX & Professional Services Excellence
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Data Ops
Financial Review, Process Analysis, Actionable Insights
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For Investors
Private Equity & Venture Capital Experts