Jeffrey Kushmerek 10/22/26 Jeffrey Kushmerek 10/22/26

What AI Agents Cost a Customer Success Team, Agent by Agent

Six AI agents cost a customer success team $3,511 a year in model tokens on a book of 500 accounts, which is about $7 per account. Here is the cost per run, the hours each agent returns, and what the same agents cost in HubSpot or Salesforce.

Jeffrey Kushmerek 4/22/26 Jeffrey Kushmerek 4/22/26

The Customer Success Agent Problem Nobody Is Solving Yet

Most CS organizations are stuck building AI demos instead of production systems. Learn the three stages of AI maturity in customer success, the stack that makes agents work, and how to move from experiments to outcomes.

Jeffrey Kushmerek 1/20/25 Jeffrey Kushmerek 1/20/25

Why Series A Companies Should Use HubSpot for Customer Success and Support

Jeffrey Kushmerek 10/26/23 Jeffrey Kushmerek 10/26/23

How We Decreased Churn by 28% For A $20M B2B SaaS Company in 3 months with this Renewal Template

This is a step by step guide on how to run an effective SaaS renewals strategy

Jeffrey Kushmerek 7/8/23 Jeffrey Kushmerek 7/8/23

Billion Dollar Tips

Jeffrey Kushmerek 6/19/23 Jeffrey Kushmerek 6/19/23

How Technical Should CSM Be?

Jeffrey Kushmerek 6/10/23 Jeffrey Kushmerek 6/10/23

The Crucial Role of the Post-Sale Team in Driving Long-Term Customer Success

Jeffrey Kushmerek 5/29/23 Jeffrey Kushmerek 5/29/23

Stop Screwing Your Customer Teams to Beat Your COGS

Jeffrey Kushmerek 12/28/22 Jeffrey Kushmerek 12/28/22

The Top 5 most controversial topics in Customer Success today

Jeffrey Kushmerek 2/10/22 Jeffrey Kushmerek 2/10/22

CSM Quick Tips: What To Do With a Ghosted Customer?

How many times have you needed to re-engage your champion or main point of contact whose product level or personal level engagement has declined, or who has gone unresponsive?