The Top 5 most controversial topics in Customer Success today
In Occtober 2022, Jeff was invited to be on the Keynote Panel at the Churn Zero conference (Big RYG). He was onstage with a panel that included :
Alison Tiscornia (CCO Churn Zero)
Archana Shetty, Asana
Stephanie Berner, LinkedIn
Andrew Fink, 6 River Systems
The 5 topics discussed were:
Is NPS a CS metric?
Are QBR's dead?
Does Customer Success own a number?
Who should Customer Success report to?
Why is Customer Success under representated in Board Room?
Watch our debate here: