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Blog

Categories
  • Implementation 19
  • Customer Success 16
  • Video 11
  • Best Practices 7
  • Onboarding 6
  • Professional Services 2
  • PreSales 1
  • Product Insights 1
Simplifying Multi-Module SaaS Implementations – Insights from Jeff's Workshop
Customer Success Jeffrey Kushmerek 9/20/24 Customer Success Jeffrey Kushmerek 9/20/24

Simplifying Multi-Module SaaS Implementations – Insights from Jeff's Workshop

This is a step by step guide on how to run an effective SaaS renewals strategy

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The Importance of Monitoring Launch Time During Implementation
Video, Implementation Jeffrey Kushmerek 8/3/23 Video, Implementation Jeffrey Kushmerek 8/3/23

The Importance of Monitoring Launch Time During Implementation

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Top Implementation KPI’s
Video, Implementation Jeffrey Kushmerek 5/3/23 Video, Implementation Jeffrey Kushmerek 5/3/23

Top Implementation KPI’s

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Creating Onboarding Packages Your Customers Will Love (And Pay For!)
Video, Implementation Jeffrey Kushmerek 4/28/23 Video, Implementation Jeffrey Kushmerek 4/28/23

Creating Onboarding Packages Your Customers Will Love (And Pay For!)

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SaaS Implementations vs Professional Services
Video, Implementation Jeffrey Kushmerek 4/18/23 Video, Implementation Jeffrey Kushmerek 4/18/23

SaaS Implementations vs Professional Services

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Discovery Kickoff Template by Infinite Renewals
Implementation, Customer Success, Best Practices Jeffrey Kushmerek 1/23/23 Implementation, Customer Success, Best Practices Jeffrey Kushmerek 1/23/23

Discovery Kickoff Template by Infinite Renewals

If you and your team have been given the challenge to plan a kick-off meeting to get everyone on the same page about the goals of this particular project, take some time to consider what could be more useful for everyone. Get the most out of your kickoff using out Kickoff Template!

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What should CSMs do during Implementation?
Video, Implementation Jeffrey Kushmerek 1/4/23 Video, Implementation Jeffrey Kushmerek 1/4/23

What should CSMs do during Implementation?

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How to Structure your SaaS Onboarding Team Video
Onboarding, Implementation Jeffrey Kushmerek 12/27/22 Onboarding, Implementation Jeffrey Kushmerek 12/27/22

How to Structure your SaaS Onboarding Team Video

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How to stop the never-ending SaaS implementation project
Implementation, Best Practices Jeffrey Kushmerek 8/16/21 Implementation, Best Practices Jeffrey Kushmerek 8/16/21

How to stop the never-ending SaaS implementation project

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The Essential SaaS Implementation Startup KPI tracker (download included)
Implementation, Best Practices Jeffrey Kushmerek 7/19/21 Implementation, Best Practices Jeffrey Kushmerek 7/19/21

The Essential SaaS Implementation Startup KPI tracker (download included)

What are the essential data points to track weekly to make sure that your customer implementations are on track?

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The IPOP - The Implementation Process Optimization Plan
Implementation, Customer Success, Best Practices Jeffrey Kushmerek 7/9/21 Implementation, Customer Success, Best Practices Jeffrey Kushmerek 7/9/21

The IPOP - The Implementation Process Optimization Plan

Need to get your Implementation process started fast? Read this first

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Why and When to hire Project Managers for B2B SaaS Implementation Teams
Implementation, Best Practices, Customer Success Jeffrey Kushmerek 5/28/21 Implementation, Best Practices, Customer Success Jeffrey Kushmerek 5/28/21

Why and When to hire Project Managers for B2B SaaS Implementation Teams

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Top 7 symptoms to look for if your software firm is losing money on implementations
Onboarding, Implementation, Best Practices Jeffrey Kushmerek 10/22/20 Onboarding, Implementation, Best Practices Jeffrey Kushmerek 10/22/20

Top 7 symptoms to look for if your software firm is losing money on implementations

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Why you need to charge your customers for implementation
Implementation, PreSales Jeffrey Kushmerek 9/30/20 Implementation, PreSales Jeffrey Kushmerek 9/30/20

Why you need to charge your customers for implementation

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Successful B2B Product Implementations start in Pre-Sales
Onboarding, Professional Services Jeffrey Kushmerek 9/9/20 Onboarding, Professional Services Jeffrey Kushmerek 9/9/20

Successful B2B Product Implementations start in Pre-Sales

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The Natural Evolution of SaaS Onboarding
Professional Services, Implementation, Onboarding Jeffrey Kushmerek 5/19/20 Professional Services, Implementation, Onboarding Jeffrey Kushmerek 5/19/20

The Natural Evolution of SaaS Onboarding

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