Churn Zero Platform Health Check
Just as your customer’s needs evolve over time, so should the configuration of your Customer Success Platform.
Just as your customer’s needs evolve over time, so should the configuration of your Customer Success Platform.
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We understand all customers are unique and their journeys adapt to constant pressure from their markets. Keeping pace with their changing needs is critical to delivering an experience that ensures customer retention and expansion over time. A CZ Platform Health Check ensures your Churn Zero platform is optimized to align with the goals of your customers and your business over time.
Churn Zero Platform Analysis
(insert an overview line here—like: Understand current platform performance, gaps and adjust and align to performance objectives.
Realign on goals and desired outcomes.
Analyze what is working and what is not working on the platform.
Discuss new systems and tools.
Churn Zero Platform Optimization
Recommend ways to improve insights, outcomes and metrics.
Offer insights for updating existing reports and metrics.
Identify and prioritize existing systems optimizations
Review any new systems and provide guidance on data input and output updates.
Make other recommendations for improvements to align with business priorities